Shipping, Returns and Refunds Policy
Order Processing: Once your order is confirmed, we will process it within 2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Time: We offer fast and reliable shipping options to ensure you receive your vinyl tiles promptly. The estimated delivery time will vary depending on your location and chosen shipping method. You will receive a tracking number once your order has shipped, allowing you to monitor the progress of your delivery.
- International Shipping Fee: All country free shipping.
- Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact our customer support team immediately, and we will assist you in resolving the issue.
Return Period: You have 30 days from the date of delivery to initiate a return.
Return Eligibility: To be eligible for a return, the vinyl tiles must be in their original, unopened packaging and in unused condition. If the product is damaged or used, we may not be able to process your return
Return Process: To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number. You are responsible for the return shipping costs.
Inspection and Refund: Once we receive the returned product, our team will inspect it within 2 business days to ensure it is in good condition and meets the return eligibility criteria. If the product is approved for return, we will process your refund using the original payment method.
Return Eligibility: To be eligible for a return, the vinyl tiles must be in their original, unopened packaging and in unused condition. If the product is damaged or used, we may not be able to process your return.
Non-Returnable Items: Customized or special-order vinyl tiles are non-returnable unless they arrive damaged or defective.
Please note that we reserve the right to refuse returns or issue partial refunds for items that do not meet our return policy guidelines.
If you have any questions or need assistance with a return, please don’t hesitate to contact our customer support team. Your satisfaction is our top priority, and we are here to help you every step of the way.